SAP Developer Network and Wikis
It’s interesting to watch large commercial software vendors, like SAP, harness the enormous inexpensive power of their power developers to help offset their customer support costs. Here is a great discussion on SAP opening up it’s developer network to the wiki concept and seeing great results. One of the key eye opening metrics is 94% of the folks answering questions in this group of 570,000 subscribers are NOT SAP employees. If this isn’t a strong argument for wikis in the enterprise I don’t know what is.
