Knowledge Management is most certainly not just an information problem. It is a social issue covering people and processes as much as it covers information. In fact, it more a social issue than anything else. In a thought provoking paper, Thomas Erickson explains that as a social prolem it involves people, relationships and social factors like trust, obligation, commitment and accountability.

I couldn't agree more. And it is no surprise that enterprise collaboration companies like Social Text and Traction that emphasize the social issues are succeeding the most these days.The most important question is whether organizations are ready to address the social issues. Most aren't and instead expect the technology or the governance to solve their knowledge management questions. They also leave it to the technology departmernts to solve without getting the business units directly involved. No wonder the KM initiatives fail so often.