Information Techonology for the rest of the workforce
Talking of Google (who isn’t talking about them these days) Google Scholar points to some research on workplace productivity conducted in 2001(costs $10 to access the complete paper). The last line in the summary is interesting, ” Finally, plant productivity is higher in businesses with more-educated workers or greater computer usage by nonmanagerial employees.”
It is a pity that we don’t see more research on how non managerial workers use information technology to be more productive. Everyone is concerned with the knowledge workers only - probably because they are the most influential and have the loudest voices.
